Intercultural Mediation and Conflict Management Training(ORIGINAL PDF)

This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity,and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching.

This is a book about practicing – the applied practice of competent conflict crafts in diverse intercultural contexts.  Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer’s creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance.

—  Professor Stella Ting-Toomey, Human Communication Studies,  California State University at Fullerton, USA,  and  Co-Editor of The SAGE Handbook of Conflict Communication, 2e

Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches.

— Professor Paul T.P. Wong, President International Network on Personal Meaning
and President Meaning-Centered Counselling Institute, Toronto, Canada

Intercultural conflict resolution is a critically important task in this modern world.  This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator.  My congratulations to Professor Mayer for her important work.

— Dan Landis, Founding President, International Academy of Intercultural Research,
Affiliate Professor of Psychology, University of Hawaii